DSO5102B firmware update failure

Jorgegut

Hello.

I have download a firmware file from your site from this link http://www.hantek.com/Product/DSO5000/DSO5102B_Firmware.zip

I folow the instruction start the update process and end with a message " Restart the oscilloscope"

I restart the oscilloscope, but it never restart. Only show a Hantek welcome screen.

Please help me to fix this issue.

wangshuang

Please refer to the video to recover system.

Jorgegut

thank you very much for your help.
I can't get into the mode you describe in the video. My oscilloscope is DSO5102B   "Not P".
Possibly this is the reason why it doesn't work for me.
Please help me get it back to operational mode.
Model DSO5102B
SW Version 3.30.0(140315.0)
hw Version 1010x55778344
boot count 219
upgrade count 0
lcdfront  0
            0.1.0
If you need any additional information, please tell me what you require

wangshuang

Jorgegut replied at 2020-9-1 06:38
thank you very much for your help.
I can't get into the mode you describe in the video. My oscillos ...

Hantek provides free maintenance services, and users only need to bear the round-trip freight. If you are willing to return it to the factory for repair, please provide the purchase channel and product serial number to my email address, and sales will contact you. My emai: wangshuang@hantek.com

Jorgegut

I appreciate the offer of free service, but the cost of shipping and taxes upon re-entry to my country makes this option unaffordable.
All I want is for the oscilloscope to be at least the previous state of the update.
It was not my fault that I used a file downloaded from your website.
please help me get it back to at least factory settings.

wangshuang

Jorgegut replied at 2020-9-1 21:13
I appreciate the offer of free service, but the cost of shipping and taxes upon re-entry to my coun ...

Please review your email and feedback to me the 5102B running information.