DSO5102P Rotary knobs not working

BeanieBob

Thanks wangshuang.
I have sent you serial number by private message

wangshuang

Ok, Please give me the serial number, which is behind the stand.

BeanieBob

Thanks wangshuang,
But after performing Default Setup the problem is the same - rotary knobs still not working.

Please can you get some feedback from your technical team - what components normally fail on the
keyboard PCB so I can try to repair. Or where I can get a replacement keyboard PCB at reasonable cost.
( You appear to be sure it is this PCB, and not main control board )   

It is very difficult to use the equipment in this state. Any help is appreciated - including
further diagnostic suggestions - although i do not have another oscilloscope.

Thanks.


  

wangshuang

Please perform "Default Setup" to see if it can recover normal.

BeanieBob

Thank you wangshuang - but I cannot find a local agent to supply the PCB. Can you please advise who is the agent to supply parts for UK/Ireland, or even Europe. Where can I source this part without it costing more than a new oscilloscope? Please advise?

  If possible, can you please advise which parts on the board are likely to fail - I don't mind repairing myself. Thank You :-)
  ( I have repaired other boards in the past and learnt that the same parts fail again and again )

wangshuang

Please contact your local agent for a new keyboard.