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2D82 English menus dont work, only Chinese menus

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Post time 2019-10-26 10:36:54 From the mobile phone | Show all posts |Read mode
Hello,

I recently purchased your Handheld oscilloscope model 2D82 AUTO. I like it very much, however when I started it up the main menu which allows me to choose from the different automobile sensors cannot be changed to English. Either I can set it to Chinese or some very strange computer characters. Please see my attatched images.

Is there a way to Hard Reset the device?

Perhaps I need to reinstall the latest firmware?

Can you help me solve this problem please.

Thank you for your help.

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Post time 2019-10-29 11:54:12 | Show all posts
Sir, I have replyed by email.

The firmware has a bug. The firmware of 2019102501 has modified this bug.
The latest firmware has been uploaded on the website: http://hantek.com/en/ProductDetail_13_16175.html

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Post time The day before yesterday 17:30 | Show all posts
Firmware update failed
how to do recovery?
terget 00:upgrading erase phase 0% for 2 hours

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Post time Yesterday 16:37 | Show all posts
Please confirm whether the connecting wire is well connected.
Can the device start normally now?
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