DSO4202C Pass/Fail Test Failed

Sead

Sead replied at 2019-12-29 06:08
Hello there,
Please advice on how to proceede with the oscilloscope still being under the guarantee
...

Still waiting for the proposl from Hantek but no luck.
I am very disappointed with a such irresponsible attitude
of Hantek towards the customers who are, after buying
the Hantek product, left without support.

Sead

wangshuang replied at 2020-1-18 16:26
If you can not fix it, you can send back to the factory, but you need to bear the round-trip posta ...

Thanks. It seems that this is the hardware fault. Could you please provide me full factory address and instructions on how to send the oscilloscope for repair?