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DSO1062B Firmware message

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Post time 2019-10-9 22:29:49 | Show all posts |Read mode
Edited by mactek at 2019-10-10 06:55

Hi

I have had a DSO1062B for a week with no issue until today , I was using the scope today when suddenly the scope shut itself  down (it was plugged into the wall socket at the time).

The scope boots up , shows the oscliloscope briefly then this message pops up :

Please Insert the USB device with update file which can be obtained from the supplier
Warning DO NOT turn off the power during firmware updateis running


The same behaviour happens every time I turn the scope on or reboot it , so its basically unuseable now.

the scope software version is : 2.01.1
I have used diskgenius to format a usb key to 16 GB with fat 32, I put the latest DSO1062B firmware on the disk and
rebooted the scope serveral times with no change in behaviour.

Is there some way to stop the firmware update message comming up ?

I's appreciate some help getting the scope up and running.

thanks



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