Hantek 2c42 new out of the box does not turn on

fast363 · Post time 2019-9-10 21:08:43

Today the postman brought the new Hantek 2C42. After unpacking, I tried to turn on the device, but it does not work either from batteries or from the power supply. What can be done, how to solve this problem?

fast363 · Post time 2019-9-11 00:26:06

When charging is on, no button is lit

fast363 · Post time 2019-9-11 12:56:32

I already tried all the options, the device is dead. Where can I go for warranty, the seller does not resolve the issue.

fast363 · Post time 2019-9-11 17:06:36

I tried changing the cable and charger, it did not work. Apparently the device has a factory defect.

fast363 · Post time 2019-9-11 17:08:15

Batteries charged in another charger

fast363 · Post time 2019-9-11 17:17:53

ПРИБОР НЕ РАБОТАЕТ!!!! У ВАС ФОРУМ ПОДДЕРЖКИ ИЛИ УДАЛЕНИЯ НЕПРИЯТНЫХ ВАМ СООБЩЕНИЙ. Я ПРОБЫВАЛ ВСЕ СПОСОБЫ ПРО КОТОРЫЕ ВЫ ПИШИТЕ И НОЛЬ.

fast363 · Post time 2019-9-11 19:16:31

Link to video: https://youtu.be/RfAH-8GrchQ

fast363 · Post time 2019-9-12 13:30:26

amy replied at 2019-9-12 09:58
First, please measure the voltage of the battery.
If the voltage is about 3.7V, the oscilloscope sti ...

Hello, amy! I did everything as you wrote, but not a single button is lit or flashing. Apparently the problem is more global

fast363 · Post time 2019-9-12 13:35:48

Han replied at 2019-9-12 11:02
Try to remove the batteries and charge,to see if the button is lit

The batteries are charged in another charger. Voltage 3.9V After installation in the device, the buttons do not light.

fast363 · Post time 2019-9-18 10:57:08

Thank you all, the problem is resolved.