Hantek 2c42 new out of the box does not turn on

fast363

Today the postman brought the new Hantek 2C42.  After unpacking, I tried to turn on the device, but it does not work either from batteries or from the power supply.  What can be done, how to solve this problem?

amy

First, please measure the voltage of the battery.
If the voltage is about 3.7V, the oscilloscope still can't turn on, please operate as follows.
1. Remove batteries.
2. Keep press F1 and connect the scope to your computer with the USB cable at the same time.
3. Please check whether the button on the lower right corner is flashing red and green like the video.

fast363

Thank you all, the problem is resolved.

amy

fast363 replied at 2019-9-12 13:35
The batteries are charged in another charger.  Voltage 3.9V  After installation in the device, the ...

If you can use TTL tool, please refer to this to program arm1 and arm2.

https://fil.email/0KfXD3Ks

fast363

Han replied at 2019-9-12 11:02
Try to remove the batteries and charge,to see if the button is lit

The batteries are charged in another charger.  Voltage 3.9V  After installation in the device, the buttons do not light.

fast363

amy replied at 2019-9-12 09:58
First, please measure the voltage of the battery.
If the voltage is about 3.7V, the oscilloscope sti ...

Hello, amy! I did everything as you wrote, but not a single button is lit or flashing.  Apparently the problem is more global

Han

fast363 replied at 2019-9-11 17:08
Batteries charged in another charger

Try to remove the batteries and charge,to see if the button is lit

fast363

Link to video: https://youtu.be/RfAH-8GrchQ

fast363

ПРИБОР НЕ РАБОТАЕТ!!!! У ВАС ФОРУМ ПОДДЕРЖКИ ИЛИ УДАЛЕНИЯ НЕПРИЯТНЫХ ВАМ СООБЩЕНИЙ. Я ПРОБЫВАЛ ВСЕ СПОСОБЫ ПРО КОТОРЫЕ ВЫ ПИШИТЕ И НОЛЬ.

fast363

Batteries charged in another charger