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"self calibration failed, error x10b00"

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Post time 2019-7-26 04:19:23 | Show all posts |Read mode
hi I received mso5202d calibration while "Self calibration failed, error 10b00" error and I can not use the second channel.Firmware file can not find.Please help.
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Post time 2019-7-26 14:57:04 | Show all posts
Please describe the specific problems with Channel 2.
It would be better to upload pictures.

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 Author| Post time 2019-7-26 17:49:53 | Show all posts
Edited by alper at 2019-7-27 21:51

calibrated error and the line of the second channel has disappeared
Data error:






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 Author| Post time 2019-7-30 04:00:14 | Show all posts
can someone help me?

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Post time 2019-7-30 11:16:54 | Show all posts
The hardware should be fault.
Would you like to deal with it yourself first?
If not, please contact your seller to return the mainboard to factory for repair.

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 Author| Post time 2019-7-30 14:45:58 | Show all posts
I unpacked and calibrated without measuring.maybe if I install the software it will improve but I can't find the software.

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 Author| Post time 2019-7-31 16:22:31 | Show all posts
Does service@hantek.com.cn work? because they don't answer my mail.

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Post time 2019-7-31 16:26:17 | Show all posts
Yes,they will reply

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Post time 2019-8-1 08:07:37 | Show all posts
Edited by amy at 2019-8-1 08:13

This is not a firmware issue.
Upgrading can't solve the problem.

Because you have been answered in this forum, so the mail did not reply to you.

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 Author| Post time 2019-8-1 21:42:00 | Show all posts
what can i do to solve the problem?

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