6074BC - no more connected

Paolopinc

Can you kindly send me the file DSO6106BD20160601.iic ?
Many thanks. Paolo

Paolopinc

Dear Amy,
can you kindly send me the DSO6106BD20160601.iic file? Thanks, Paolo

Paolopinc

Sorry Amy, I found the file and I followed the procedure. Now the device is no more connected.



The message say:

The device driver for this hardware could not be loaded. The driver may be corrupted or missing. (Code 39)
"Invalid image"
%hs is not intended for use with Windows or contains an error. Try reinstalling the program from the original installation media or contact your system administrator or software vendor. Error status: 0x

I tried to re-load the drives, but it says that the driver is OK. I do not know what to do.

I am really wondering if this oscilloscope can really operate with Windows 10 like declared.

amy

The disconnection problem occured after a period of use on the win10 system. Is that not so?

Where did you download the driver you used?
Please give me a screenshot of the hardware ID information again.

Paolopinc

This is the message I get, with its translation in english.
I installed the driver you sent me, and it was correct before downloading the DSO6106BD20160601.iic file with CYConsole. After the download, I got this message.

Paolo


The device driver for this hardware could not be loaded. The driver may be corrupted or missing. (Code 39)
"Invalid image"
%hs is not intended for use with Windows or contains an error. Try reinstalling the program from the original installation media or contact your system administrator or software vendor. Error status: 0x

Paolopinc

In the events page, it says that:
The USB-VID_04B5&PID_6CDE-5&38ba1a52&0&2 device requires further installation.

amy

Please refer to the documents to uninstall the driver and use this driver to reinstall.

Paolopinc

Hi Amy,
sorry this is beciming the never ending story. I followed the procedure you seggested, but I got the message below. It says:

Windows found a problem during the installation of the driver of your device

Windows found the driver for your device, but an error happened during the installation.

Impossible to load the device driver for this hardware. The driver may be damaged or missing (Code 39).


I tried with the Microsoft support, but I couldn.t solve the problem.

Do you have any idea? My PC is running Windows 10 Home, version 1903.

Paolo

Paolopinc

Amy,
I installed the oscillo on a laptop (running Windows 10 Home, version 1903), and it works perfectly. This is very useful, since now I can use the oscilloscope, but it remains the problem of using it with my desktop (Dell XPS 8900, i7-6700).