Incorrect operation of the DSO5102P

Arximed79 · Post time 2019-7-2 04:46:18

Help is needed!

3.40.0 (180120.0) - initially
3.40.0 (190125.0) - updated
1010xffff8108
When the SEC / DIV knob is rotated, the oscilloscope spontaneously reboots. Firmware update did not solve the problem. It was also noted that the history of updates and the history (number) of switching on the device are not saved.
PROBE CHECK function: - divider х10 - slightly distort the oscillogram, in the settings of the second channel spontaneously sets the switch from x10 to x1, the sound is turned off.

Ps. The device is new.

amy · Post time 2019-7-9 15:24:57

About the reboot, please give me a video to study.

Arximed79 · Post time 2019-7-12 04:20:42

amy replied at 2019-7-9 15:24
About the reboot, please give me a video to study.

How to add a video to the post?

I posted the video earlier in the 4pda.ru forum in the topic "Цифровые Осциллографы Hantek DSO5000", but they couldn't help me there.
The link to the videoP1020226.mov

amy · Post time 2019-7-15 16:54:19

Sorry, I can't open your link.
Please send the video to our email support@hantek.com.