DSO3254A will not start with Windows app

PlusPlus

The "Utility-Factory Setup" option is part of the Windows application which will not work because (as stated previously) the USB device is not found.

wangshuang

You can reset the unit to factory setting by "Utility-Factory Setup".If it still can't work in normal,please record a installment video to us,so i can know what's wrong with it.My email address is wangshuang@hantek.com.

PlusPlus

Is there a way to reset the unit to factory settings or to reprogram the firmware?

PlusPlus

I have already done this and the results are the same.  The software does not find the USB device.

wangshuang

Please download the lastest version of software in the following link and refer to the "DSO3000(A) GuickGuide"to finish installment.
http://www.hantek.com.cn/en/ProductDetail_2_134.html