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HDG2000 PC software won't work in Win 10

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Post time 2019-6-13 07:11:19 | Show all posts |Read mode
I am trying to use the PC software to load some arb waveforms to my function generator but the program seens not to work with Windows 10 (64-bit).

Keysight IO Libraries are installed and working and the USB driver of device is correctely installed:


But when I try to run the software TTsource it won't open. It appears in my task manager, but the software does not run:


I've tried to install the TTsource version 1.1.8 and the newer (?!?)  version 1.0.1 downloaded from the website. Is there any version of this pc software that is compatible with Windows 10?



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Post time 2019-6-15 16:44:13 | Show all posts
Please give me the serial number of your unit.

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 Author| Post time 2019-6-16 00:22:25 | Show all posts
Edited by OASJ2YSeeEhBQo1 at 2019-7-5 09:11

Sure, if it will help: DDSxxxxxx1

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Post time 2019-6-26 09:24:12 | Show all posts
Please send a message to me caiyijun@hantek.com
I want to try remotely processing by TeamViewer.

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 Author| Post time 2019-6-27 06:20:40 | Show all posts
Thanks, I'll contact you.

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 Author| Post time 2019-7-2 07:28:48 | Show all posts

Never mind, I finally managed to fix the issue.
I repaired the installation of the Keysight IO Library and now the software works. Apparently it was a conflict between different versions of the visa32.dll installed as I have the keysight's Visa drivers and the National Instrument's that is installed with my Rigol scope software.

Anyway all the work was for nothing, I found that it is not possible to load a CSV file with the waveform data points, the TTsource has no support for it. How am I supposed to create an arb waveform to be loaded to my function generator?

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Post time 2019-7-3 13:50:41 | Show all posts
Sir, you can change the .csv file suffix to.hwf, now click "import data" to do.
But file content is arranged regularly. You can save a .hwf file and change its suffix name to .csv for reference.

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 Author| Post time 2019-7-4 12:34:38 | Show all posts
Thanks, that did the trick.
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