Please select To the mobile version | Continue to access the desktop computer version

Electronic Engineer Discuss

12Next
Return to list New
View: 3705|Reply: 10

Processing of 4004BC Series Oscilloscope Displaying Only Start-up Picture

[Copy link]

28

Threads

1587

Posts

1748

Credits

版主

Rank: 7Rank: 7Rank: 7

Credits
1748
Post time 2019-6-10 10:21:33 | Show all posts |Read mode
Edited by amy at 2019-11-15 09:06

When start the 4004BC Series Oscilloscope, it only displays Start-up Picture as the follow picture, can't enter scope interface, please operate as follow steps.


1. Refer to the video "4000BC recover" to operate.


2. If can enter the recovery interface, please press F2 to recover the system and press F1 to confirm.

3. If prompted for recovery failed, copy the recover_burn_dso4kb_191030.up file to your USB stick (FAT32 format, less than or equal to 16G) and insert it into your scope.
Refer to the video "4000BC recover" to enter the recovery interface again. Now press F3 to update.
After update, the oscilloscope should restart automatically.
If the oscilloscope is still unable to start properl, enter the recovery interface again, and press F2 to recover the system.

(Newest)


If the problem has been solved after the above treatment, please download the latest firmware to update on the official website.
http://hantek.com/en/ProductDetail_3_12167.html








This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x
Reply

Use magic Report

1

Threads

4

Posts

4

Credits

新手上路

Rank: 1

Credits
4
Post time 2019-7-29 20:20:56 | Show all posts
Hello i have tried this but the situation has worsened up.

Firstly i tried to restart but nothing happened after that i tried to the recover the system by pressing F2 but this didnt work as well. In the last i tried downloaded the up file and  updated the recovery file via a USB. it did perform the uploading but now when i switch on the oscilloscope it is not entering the recovery interface.

Kindly guide me what should i do

0

Threads

2

Posts

2

Credits

新手上路

Rank: 1

Credits
2
Post time 2019-7-29 23:35:37 | Show all posts
I have same problem like usamaaslam.
After using usb stick and F3 update i cannot pass QR code screen

0

Threads

2

Posts

2

Credits

新手上路

Rank: 1

Credits
2
Post time 2019-7-29 23:48:00 | Show all posts
i did successfully enter again to recovery menu(just press `power on` button faster than on video) and recover my scope by F2.

28

Threads

1587

Posts

1748

Credits

版主

Rank: 7Rank: 7Rank: 7

Credits
1748
 Author| Post time 2019-7-30 11:30:24 | Show all posts
usamaaslam replied at 2019-7-29 20:20
Hello i have tried this but the situation has worsened up.

Firstly i tried to restart but nothing  ...

Referring to video operation, can the oscilloscope still fail to enter the recovery interface?

What steps have you taken, and then can't continue?

1

Threads

4

Posts

4

Credits

新手上路

Rank: 1

Credits
4
Post time 2019-7-30 18:57:01 | Show all posts
I have followed all the steps that were given in the video.

Thanks to murkasp i was again able to enter the recovery setup but when i pressed F2 again the message was operation failed. I have tried uplaoding the patch few times and then recover the system but i get the same result everytime.

My oscilloscope is DSO4254C. Will the .up patch work for this oscilloscope or if not can you guide me to some other place where i can find the patch for DSO4254C

28

Threads

1587

Posts

1748

Credits

版主

Rank: 7Rank: 7Rank: 7

Credits
1748
 Author| Post time 2019-8-1 10:09:02 | Show all posts
Please send a message to me caiyijun@hantek.com

0

Threads

1

Posts

1

Credits

新手上路

Rank: 1

Credits
1
Post time 2020-1-5 22:51:14 | Show all posts
I have the same problem like usamaaslam

can i have the right patch for my DSO4104C ? before i send it back and rehave my money?

thanks

28

Threads

1587

Posts

1748

Credits

版主

Rank: 7Rank: 7Rank: 7

Credits
1748
 Author| Post time 2020-1-11 13:52:24 | Show all posts
In the first post I have updated to the latest patch. You can try it.

0

Threads

1

Posts

1

Credits

新手上路

Rank: 1

Credits
1
Post time 2020-3-4 12:57:10 | Show all posts


my problem has been solved, tks. i am brazilian


12Next
Return to list New
You have to log in before you can reply Login | Register

Points Rules

QQ|Dark room|Mobile|Archiver|Electronic Engineer Discuss

2020-8-13 09:52 GMT+8 , Processed in 0.453947 second(s), 22 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

Quick Reply To Top Return to the list