1008C Drivers , Unknown Device

ksay

I have loaded the software and drivers that came with my 1008C on a Windows XP , Windows 7 and a Windows 10 Pro computer. The software runs in demo mode . The computers reconize the 1008C as an unknown device . When the 1008C is plugged into my Windows 10 Pro computer , the green power light , lights up , then it comes up as " Unknown USB Device ( Device Descriptor Request Failed ) . If I try to manuelly load the drivers I get " The Best Drivers for Your Device are already installed " but shows it as an unknown device . Could there be something wrong with the 1008C ? This is a new Occiliscope and has never worked for me.

Thank You

ksay

amy replied at 2019-6-11 09:21
Hardware device connection failed. Suggest replacing a USB cable for testing.

Thank You for the reply.

I tried the following with 2 different USB cables
- Uninstalled all Hantek software from my laptop.
- Followed the link in the Hantek 1008 Users Manual V1.0.5
- Downloaded Hantek 1008C Ver. 1.0.30 software
- Ran SETUP
- Installed SCOPE 1008
- Run DEVICE DRIVER INSTALLATION WIZARD
- Driver Name HANTEK (DSO6CDE) , Status READY TO USE
- Finish install
- Plugged in Hantek 1008C oscilloscope USB DEVICE NOT RECOGNIZED
- Opened Hantek software from desktop icon , with ocilliscope attached , pop up window NO DEVICE FOUND

What else could be my problem ?

Thanks