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Hi Amy, I went through the procedure you requested and then reloaded the driver. I'm getting the same symptoms as before. Let me explain in steps:
1. with DSO plugged into USB ports. I start scope.exe --> and I get no result on screen except if I open Task Manager I see scope.exe*32 is running.
2. IF I unplug the DSO USB ports, the scope program comes up on screen. Bottom left says' "Searching Device"
3. If I then plug back in the DSO USB ports, The program doesn't change state. Bottom left says' "Searching Device"
4. IF I go FILE->Connect, The program closes and in task manager I see no scope.exe*32 running.
The LED by channel 1 is never on. I looked inside the plug of the DSO where it says USBX1 and I see a little light on when the USB is plugged in.
The driver has been reinstalled on two different machines. Each time the Software says "Searching device. Also, I pulled off the rubber plug that says USBX1 and I can see a light inside that is on.
Where do I go from here? I need the scope up and operational now.
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