Win 10 cannot find 6022BE?

Bailey

Hi,

I have a Hantek 6022BE but it is not detected by my Windows operating system.  I have even unplugged the cable from my printer that works correctly and plugged the USB cable directly into the 6022 but the Hantek is not detected at all.  Windows does not show the message that it has found a new device and when I open the Hantek software the display never shows any 'scope traces from the 6022 and the Hantek software always says it is looking for the device.  It worked correctly last year with Windows 7 (32bit) on this computer and the only thing I have changed is I installed Windows 7 (64bit) a few moths ago.

I have downloaded the software from your site.

Every other device is working correctly. What am I doing incorrectly with the Hantek?