dso5102p has died on the second turn on

frenoy

amy replied at 2018-12-19 15:03
Sir, please refer to the video to recover the backup system.
Download the video in this link: https: ...

Amy,

I have the same issue and your solution doesn't work. I'm waiting for a reply from your support team as I had provided the serial output to them, it's been 3 days now!!!. Here's what the serial output is:

1.     *** Warning - bad CRC, using default environment
   
2. 
   
3.     data abort
   
4.     pc : [<c3e02ea0>]          lr : [<c3e02a98>]
   
5.     sp : c3ffff24  ip : c3e5a260     fp : 00000000
   
6.     r10: 0000011c  r9 : 00000000     r8 : c3bfffe0
   
7.     r7 : 00000000  r6 : 000029f2     r5 : 00000400  r4 : 000002e2
   
8.     r3 : c3e5a260  r2 : 00000000     r1 : 00000000  r0 : 0000082e
   
9.     Flags: nzcv  IRQs off  FIQs off  Mode SVC_32
   
10.     Resetting CPU ...

Copy the Code

This is a shame! My oscilloscope is barely 7 months old and I've hardly used it. Can you please tell us how to fix the issues?

Thanks,
Frenoy

UPDATE: I've returned the oscilloscope to Amazon and they will be issuing a refund.