Hantek DSO-4102C fix or send back

amy · Post time 2018-12-7 14:10:59

jstbrowsin replied at 2018-12-2 12:57
Can anybody help me please? 13 views and no answers?? I not being nasty and please don’t mistake my ...

Sir, I don't quite understand the phenomenon of your problem, please give us a video to study.

amy · Post time 2018-12-8 14:13:30

Sir, please press "Utility->system information" and give me a picture to study.

amy · Post time 2018-12-10 09:11:45

jstbrowsin replied at 2018-12-8 17:35
thanks amy

Sir, please dismantle the scope and measure the voltages as the picture to check the power supply.

And give me the measurement results to study.

amy · Post time 2018-12-12 16:58:27

Sir, the power board looks good.
Please contact your seller to return the main board to factory for repair.

amy · Post time 2018-12-19 14:37:11

Sir, sorry, we suspect it's a motherboard failure. But we can't pinpoint where is fault.
Please send it back to the factory for inspection.