Electronic Engineer Discuss

Title: Startup problem with DSO4004C Series [Print this page]

Author: ying Time: 2023-1-16 09:47
Title: Startup problem with DSO4004C Series
Customer Consultation:

Hello,

I own a german version of the Hantek DSO4004C Series:
http://www.hantek.com/en/ProductDetail_3_12167.html

Mine is a DSO-1204F:
https://asset.conrad.com/media10/add/160267/c1/-/en/001562815DS02/datenblatt-1562815-voltcraft-dso-1204f-digital-oszilloskop-200-mhz-4-kanal-1-gsas-64-kpts-8-bit-digital-speicher-dso-funktionsgenerato.pdf

Specifications of my device are:

200 MHz bandwith, built in function generator.

The device is over 3 years old. Since yesterday the system does not boot anymore.
At startup I get a screen like this:

file:///C:/Users/Tina/AppData/Roaming/Foxmail7/Temp-12340-20230116074704/Attach/X6svNm7naedWF40V(01-16-08-23-03).png

I tried options F1, F2 and F3 several times without success.

I also managed to open the Oscilloscope and connect my PC to the serial interface (at 115200 kbaud 8n1).
I added the startup log to this email that I get at startup over the serial interface on my PC.

Is it possible to get the latest recover*.up recovery file from you ?
I also downloaded the latest firmware from your website (dso4kb_20211207.upk).
Is it possible to install/flash this firmware over the serial interface ? - If yes, please tell me how to do this.

I can connect to my USB Stick through the serial Interface when the USB stick is inserted in the oscilloscope.
I also have a litte bit of knowledge in using the linux console.

Thanks in advance your your help.

Author: ying Time: 2023-1-16 09:52

Reply:

Please refer to the document to recover the backup system from SD card.
If there is no SD card, please try to contact your seller to repair it.

Author: Lucas Time: 2023-2-15 07:01
Hello,

Can you please help me with the SD card firmware so I can repair my oscilloscope? It had crashed and no picture on the screen, and looks like it cannot boot anymore. I cannot update the firmware because I see nothing on the screen. Serial number: CN1838002002099. Please send me the recovery SD card content so I can repair it. Thank you so much

Author: Joe_1337 Time: 2023-3-6 23:05
Hello,

I would also need the data for the SD card if this is possible.

Thank You in advance

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