Electronic Engineer Discuss

Title: Dso4254c display [Print this page]

Author: amy    Time: 2022-2-24 14:02
Title: Dso4254c display

Customer Consultation

I have a problem with my DSO4254C, a yellow verical line on display like in picture below attached.
How can I delete it?
Is a real problem with my DSO?
Awaiting your reply, thanks and regards.


[attach]4897[/attach]  [attach]4896[/attach]


Author: amy    Time: 2022-2-24 14:05

Reply

The LCD is broken, please contact your seller to replace the LCD.


Author: vas57    Time: 2022-2-24 15:19
Hi Amy,

I bought this oscilloscope in June 2021, the package came intact, without transport bumps, I kept it in normal conditions until February 2022, when I wanted to use it to read a serial interface type SPI. On this occasion I saw that it has this yellow line on the LCD display.
In this case I can benefit from the free exchange of LCD display, because it is under warranty?
Thanks in advance for your reply.

Author: vas57    Time: 2022-2-24 16:00
I attached and serial number of my oscilloscope.
Thanks.




Author: Jing    Time: 2022-3-1 10:59
vas57 replied at 2022-2-24 15:19
Hi Amy,

I bought this oscilloscope in June 2021, the package came intact, without transport bumps,  ...

The shelf life is three years, which is ok. You can contact your seller.





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