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Title: DSO02D10: freezing after time zoom [Print this page]

Author: petr_cz Time: 2022-1-17 18:17
Title: DSO02D10: freezing after time zoom
Edited by petr_cz at 2022-1-18 15:17

The osciloscope freez after zooming horizontal domain with displayed cursors.

1. I have input signal on Chanel 1
2. Set the cursors A and B in mode Track
3. Zoom the horizontal axis by clicking Sec/Div button
4. Change the time(horizontal) range to zoom more, cursors are not in window (out of display on zoomed part)
5. Click to clicking Sec/Div button, try to exit
6. The display is frozen and device doesn't response

I have DSO2D10 with SW 20220105, same with 20211230

Author: wangshuang Time: 2022-1-19 15:18

Thank you for your feedback, this issue will change in the next firmware update.

Author: Aleteck Time: 2022-1-21 17:52
I confirm, the latest FW fixes this bug.

Author: petr_cz Time: 2022-1-21 22:54
I install new dso3kb_20220118 and problem is still here.
Video with reproduction steps

Author: petr_cz Time: 2022-1-26 16:40
Edited by petr_cz at 2022-1-26 16:52

Thanks for FW dso3kb_20220124.upk, i can confirm that fixing the freezing when user exiting from zoom mode.
The remaining problem is cursor malfunction in zoomed window when cursors go out of zoomed area during zoom in 3x or more. The cursors are moving in main signal, but are stuck on left edge of zoomed signal and don't move.

Author: OLMa Time: 2022-1-31 04:30
Hello. I have same trables with my DSO2C10.
And I don't understand my native translation menu! I don't understand menu in my native translation ! Russian language menu isn't good!!! (dso3kb_20220118)

Author: Jing Time: 2022-2-9 14:50

petr_cz replied at 2022-1-26 16:40
Thanks for FW dso3kb_20220124.upk, i can confirm that fixing the freezing when user exiting from zoo ...

Please provide a video of the relevant issue and send the video to support@hantek.com.

Author: vicvic Time: 2022-2-9 23:12
Hi, Firmware can downgrade ? Thanks

Author: petr_cz Time: 2022-2-10 18:46

Jing replied at 2022-2-9 14:50
Please provide a video of the relevant issue and send the video to .

Hi, the problem has been reported to support. The problem is described in video https://youtu.be/9XpzVMOwtM0

Author: Jing Time: 2022-2-11 09:31

petr_cz replied at 2022-2-10 18:46
Hi, the problem has been reported to support. The problem is described in video https://youtu.be/9 ...

After zooming in. The cursor below is to the right, you move the cursor to the left, you can see the cursor below.

Author: Jing Time: 2022-2-11 09:37

vicvic replied at 2022-2-9 23:12
Hi, Firmware can downgrade ? Thanks

We do not have a corresponding upgrade package to downgrade. The machine can only be restored to its original state by programming, but the content you saved in the machine will be lost.

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