Title: 6074bc software problems [Print this page] Author: PeteT Time: 2021-11-15 02:49 Title: 6074bc software problems The software for my 6074bc does not open. Scope(32 bit) is listed in the task manager but the program does not open. I previously had it running but always searching for device. I've tried uninstalling and reinstalling the drivers following other similar posts of this forum, but no luck.Anyone want to help?
Author: Jing Time: 2021-11-16 14:27
When linking the machine, does this device appear in your device manager? Open the properties of this device, find its hardware ID and compatible ID information, please send a screenshot. Or to email support@hantek.com. Author: PeteT Time: 2021-11-16 22:59
Here's a pic of Hardware Ids
The red LED on the scope is flashing
The software GUI appears onscreen for a few seconds and then closes
When the scope is onscreen none of the 4 channel traces are displayed on the scope
Thanks for helping
Author: amy Time: 2021-11-17 16:18
Please use a 5V@2A adapter to connect to the red USB port of the USB cable as an auxiliary power supply to try. Author: PeteT Time: 2021-11-17 23:01 Edited by PeteT at 2021-11-17 23:04
Hi - Thanks for helping meI've reinstalled the software and now the program opens and remains open with 4 flat traces
It is searching for device
Both USB cables are connected (red and black)
The device manager lists it as "Unknown USB Device (Device Descriptor Request Failed)"
When I try to update the Driver I get a message as shown in the attached picture
Author: amy Time: 2021-11-18 09:55
When the words "Device Descriptor Request Failed" appear, it is a hard connection failure. You need to check the USB ports and USB cables of the computer and the oscilloscope. Author: PeteT Time: 2021-11-18 23:01
This is what I have now
and the scope is searching for device
Welcome to Electronic Engineer Discuss (https://www.eediscuss.com/)