Electronic Engineer Discuss

Title: DSO2C10 Not connecting via USB [Print this page]

Author: Jing Time: 2021-8-13 09:19
Title: DSO2C10 Not connecting via USB
Customer consultation

I am trying to connect my scope to my Computer. I installed the software on the CD provide when purchasing the scope, but I only get an error the scope isn’t connected. When checking windows device manager I get that the driver isn’t installed.

Can you please provide the driver for this scope?

Author: Jing Time: 2021-8-13 09:25
Reply

Please find the information you want from our company's official website. Refer to the URL below.
http://hantek.com/products/detail/17182

Author: Jing Time: 2021-8-17 10:11
Customer consultation

I am using Windows 10. Keysight IO is installed but does not detect when the 2c10 scope is connected.

Windows Device Manager shows it as 113, but no drivers

Author: Jing Time: 2021-8-17 10:17
Reply

Open your device manager, find the USB connected device, right click on properties (picture 1). Select the detailed information, select the attribute as the hardware ID, and check whether your value is the same as mine (picture 2). If the values are the same, please update the driver manually according to the content in the quick guide file (Picture 3).
You can download the quick guide file from the company's official website, refer to the following URL.
http://hantek.com/products/detail/12166

Author: Umidjon Time: 2024-4-22 15:31
hantek dso2C30, i have WIN 11, and I did everything as it was said to connect the oscilloscope to my PC. But always I saw "The device is not connected"

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