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Title: DSO7304B and HDG2102B [Print this page]

Author: amy Time: 2021-8-2 16:33
Title: DSO7304B and HDG2102B

Customer Consultation

Hi There,

I purchase Both Device in year 2017 At China.

I have some problem recently with my DSO7304B 4Channel Oscilloscope (DSO7004 Series) Serial No. T 2G/074 000126

1. Problem Is CH1 suddenly does not function, when I go auto Set Shows CH1 500V and Cannot function Normally. Other Channels works normal

2. Self-Calibration fail on Step4 and displays error Self Calibration Failed error 0x.800

3. Is there an any Firmware update this device

Problem with HDG2102B Serial No

DS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATOR

1. Self-Test RTC Clock Fails ( Year Cannot Be set It, displays 2,000) It seems to me software Problem.

2. Self-Calibration Fails

3. Is there an any Firmware update for this device

Can you advise me How I can solve this problems.

Author: amy Time: 2021-8-2 16:41

Reply

About DSO7304B, this product has been discontinued, please give me a clear picture of the components in the shield on the motherboard.
And set the oscilloscope probe to ×1, and check whether CH1 or CH2 has an offset in all volt/div. If yes, please upload a picture to study.

About HDG2102B, please replace the button battery on the mainboard to try.
The battery can be CR2025 or CR2032.

Author: Joedoyan Time: 2021-8-2 19:48
Edited by Joedoyan at 2021-8-2 19:52

[size=14.6667px] Hi amy., HDG2102B Serial No

[size=14.6667px]DS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATOR I Changed Battery allready but problem as I mentioned Photo attached For your perrusals[size=14.6667px]I attched also Photos as you required

[attach]4496[/attach][attach]4504[/attach]

[attach]4503[/attach]

[attach]4502[/attach]

[attach]4501[/attach]

[attach]4500[/attach][attach]4499[/attach]

[attach]4498[/attach][attach]4497[/attach]

[attach]4496[/attach]

Thank You

Author: Joedoyan Time: 2021-8-4 17:50
Hi Amy I attached Files is there any updates for me.

Thanks

Author: amy Time: 2021-8-5 15:56
For DSO7304B, can't channel 1 get any signal?
Set the oscilloscope probe to ×1, do not connect any test leads to CH1, and check whetherthere is the offset in all volt/div on CH1.

Author: amy Time: 2021-8-5 16:16
For HDG2108B, please give me the software version to study.

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