Electronic Engineer Discuss

Title: DSO5102P Serious update problem [Print this page]

Author: Tylerebowers Time: 2021-2-18 10:48
Title: DSO5102P Serious update problem
Installed the latest firmware update but I now get an error screen:

System is not shut down properly last time ,
please select the start-up mode

Press F1 to reboot the system
Press F2 to recover the system
Press F3 to update the recover partition

Rebooting does not fix the problem, recovering also does not work, and F3 does not work because it is missing a file "recover.up"
Please help
Thanks

Author: Tylerebowers Time: 2021-2-18 11:50
Here is what it looks like:

Author: Tylerebowers Time: 2021-2-20 06:00
Anyone available to help?

Author: ying Time: 2021-2-20 15:13

Tylerebowers replied at 2021-2-20 06:00
Anyone available to help?

Please try to press F2 to recover the system.

Author: Tylerebowers Time: 2021-2-21 01:43

ying replied at 2021-2-20 15:13
Please try to press F2 to recover the system.

I did that several times but each time it comes back to this screen, I have also tried F3 but it is missing a recover file.

Author: Tylerebowers Time: 2021-2-21 12:52
I have access over serial, I wired up to the 3 points.
I can post the log if it is needed.

Author: dionissb Time: 2021-3-1 23:21
Dear support. I have exact same issue. Could help us to resolve this issue?

Author: dionissb Time: 2021-3-1 23:23
Dear support. I have exact same issue. Could you help me as well to bring back to live oscilloscope/

Author: dionissb Time: 2021-3-2 14:12
I found solution and it helped me. Search in youtube root.ubi. Here man is telling how to fix issue.

Author: Tylerebowers Time: 2021-3-6 13:26

dionissb replied at 2021-3-2 14:12
I found solution and it helped me. Search in youtube root.ubi. Here man is telling how to fix issue. ...

could you post your ubi file

Author: QMESAR Time: 2021-3-8 17:29
Typical HANTEK SUPPORT NO ANSWERS -NO HELP For their unfinished products They take your money and that is that
The worst support in the world ,anybody that cosiders buying a HANTEK Scope Please check this forum and you will see once you have problems it is your problem
they do not even respond

Author: URIELGRBLY Time: 2021-11-5 05:20
I have the same problem how to solve the problem is it possible to get
File to fix the problem

Author: Jing Time: 2021-11-5 08:30

URIELGRBLY replied at 2021-11-5 05:20
I have the same problem how to solve the problem is it possible to get
File to fix the problem

Please send related questions to support@hantek.com and provide the serial number of your machine.

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