Title: DSO5072P startup then freeze - help please [Print this page] Author: Greg_L Time: 2020-8-29 22:07 Title: DSO5072P startup then freeze - help please Hello, first post. I need some help, please.
As the title says, I have a Hantek DSO5072P. It's about two years old.
My issue - the unit starts up and then immediately freezes on some type of menu screen.
Here is a pic:
This is as far as it goes. It worked a week ago. None of the buttons or knobs do anything. It's frozen on what appears to be some kind of menu for horizontal view options? A few of the panel buttons are lit and stay on. I can't get it past this screen. If I cycle the start button quickly I can get it to reboot options, but none of the buttons work. F1, F2, F3...nothing.
Also, during the million times I've turned it on and off, sometimes a red error message pops up "FGPA does not match the app"...or something along those lines.
Please help me out here. How can I un-stick this thing?
Author: wangshuang Time: 2020-9-4 15:41
Please contact the seller to return the it to the factory for repair. Author: Greg_L Time: 2020-9-4 21:09
Really? That's the answer after 5 days? You want me to return it to Amazon so they can return it to China? And then what? I wait a year or more? No thanks.
Anyway, it's already outside of Amazon's return window.
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