Title: DSO5102P crashed - frozen with blank screen. 7 months old [Print this page] Author: frenoy Time: 2018-12-11 17:59 Title: DSO5102P crashed - frozen with blank screen. 7 months old Edited by frenoy at 2018-12-11 19:36
Hi everyone,
My oscilloscope crashed yesterday and I see is a blank screen with some buttons illuminated. The scope itself is frozen in this conditin. I purchased it from Amazon.co.uk on 13th May 2018 and have hardly used it so I'm really surprised.
I've tried powering it ON/OFF yesterday, I've kept it OFF all night and still no sign of life. Does anyone know how to fix it? I've seen a few users have managed to open it up and flash the firmware using the built-in serial port. I have no problem doing this, but I'm not sure if it will fix the issue. It may also void the warranty, so I'm a bit hesitant right now.
The serial number is T1G/138 015351 and I've attached an image which shows the condition it is stuck in.
[attach]2439[/attach]
Any help/suggestions are appreciated.
Thanks,
Frenoy
Author: sergei Time: 2018-12-15 19:30
Hi. Did you solve the problem? I have the same problem Author: frenoy Time: 2018-12-18 07:36
It just loops back into that Author: frenoy Time: 2018-12-21 19:49
I've now returned the item to Amazon and they will be issuing a refund. Time to look for a new oscilloscope
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