I use both cable . But problem still. On Device manager have a device but program don't start. When disconnect device program start but when connect again dont work - see Searching device. And red led blink. Can i update some FW ? Even if need to open and use some program device ?
After a long time, I write the final decision
I gave up on repairing the product.
Send an email to the manufacturer, ask the seller,
I've posted here, but no solution has been suggested.
I just installed the program and repeated the uninstall.
If reinstalling the software doesn't work, throw it away quickly.