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Edited by OASJ2YSeeEhBQo1 at 2020-6-1 07:58
You installed the wrong software. The oscilloscopes DSO4004C (4 channels) and DSO4000C (2 channels) series are completely different, with different hardware, firmware, USB drivers and PC software.
You are trying to use the driver and software of the DSO4004C with a DSO4000C oscilloscope, it will not work. Download and install the correct files that it will work, it is a very basic program, with no practical use, but it works.
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