DSO3000A SW broken

luudee

Hello,

I just bought a DSO3254A.  I can install all software on windows 10 notbook and it all works.

But on windows 7 desktop it woes not work. I installed Keysight IO 17.3, and DSO300A software (1.0.0.3).

When is starts up it says "Verifying connected instruments ..." and is stuck there - never finishes.

In Keysight IO Connection Expert I can see that the DSO is online and available.

I have tried both, USB and LAN, same problem.

Any ideas or suggestions ?

Many Thanks,
luudee

luudee

Thank you !  The software update works now !!!

Everything is good now !

luudee

luudee

Thank you !  The software update works now !!!

Everything is good now !

luudee

amy

luudee replied at 2016-11-2 17:34
Please see image ...

luudee

Sir, please download the latest software to use on our official website: http://hantek.com/en/ProductDetail_2_134.html

luudee

Please see image ...

luudee

luudee

Please see image ...

luudee

luudee

In the last  message I sent you, I did open the software.  No additional log messages where generated.

luudee

amy

luudee replied at 2016-11-2 15:09
I followed your steps.  I start the IOMonitor before I power up the DSO300, and I see the attached ...

Sir, after power up the DSO3000 and connect to PC, please open the software.
And give us the information again.

luudee

I followed your steps.  I start the IOMonitor before I power up the DSO300, and I see the attached messages.

After that there are no more messages.

Please see atatched file.


Thank you !
luudee

amy

luudee replied at 2016-11-2 11:17
This is the log from IO Monitor.

Did you open the software?
If you did, please operate as follows:
1. Open Keysight IO Libraries Suite, and click "Start IO Monitor" to enter the following interface. And click "Start Capturing Messages".
2. Power on the device and connect it to PC.
3. OPen the DSO3000A software.
Is there some information in IO Monitor? Please give us to study.