DSO3000A SW broken

amy

Please refer to the document in the attachment to update the firmware.

Register a username and download DSO3000A software on our official website: http://hantek.com/en/ProductDetail_2_134.html

amy

luudee replied at 2016-10-31 22:15
Thank you for the update Amy. Unfortunately it did not fix my problem. The software still hangs whe ...

Sir, open the device and connect to PC.
Please upload the screenshot of the software and Keysight IO Connection Expert, and a picture of the indicator light.

amy

Please click "Send Commands To This Instrument" and enter the next interface. Input "*IDN?". Click "Send & Read" and give us a screenshot to study.

And give us a picture of the indicator light.

amy

luudee replied at 2016-11-1 11:57
Please see attached.

Insert the USB to other interfaces of your desktop computer to try.
And use the USB interfaces on the back of the computer.

amy

luudee replied at 2016-11-1 12:30
I tried that already. No matter which USB interface I use, same result.

luudee

Sir, please click "Send Commands To This Instrument".
Input "*IDN?". Repeatedly click "Send & Read" and observe whether there is a failure or error.

amy

Please open the device and connect to PC.
Open Keysight IO Libraries Suite, and click "Start IO Monitor" to enter the following interface. And click "Start Capturing Messages".

Now, open the software, there may be some red font information.
Please save the massages and upload it or send it to me.

amy

luudee replied at 2016-11-2 11:17
This is the log from IO Monitor.

Did you open the software?
If you did, please operate as follows:
1. Open Keysight IO Libraries Suite, and click "Start IO Monitor" to enter the following interface. And click "Start Capturing Messages".
2. Power on the device and connect it to PC.
3. OPen the DSO3000A software.
Is there some information in IO Monitor? Please give us to study.

amy

luudee replied at 2016-11-2 15:09
I followed your steps.  I start the IOMonitor before I power up the DSO300, and I see the attached ...

Sir, after power up the DSO3000 and connect to PC, please open the software.
And give us the information again.

amy

luudee replied at 2016-11-2 17:34
Please see image ...

luudee

Sir, please download the latest software to use on our official website: http://hantek.com/en/ProductDetail_2_134.html