PhilippeGer Publish time 2017-10-19 22:53:57

Impossible to Install hantek6022BL

Dear sirs,
I just bought this product today, and i ran the setup.exe, plugged the USB cables. Nothing has been asked, so i went to the device manager to install the driver manually.
When i point out the right folder, Windows kept saying that no driver fits the unknown device.
I run Windows 10.
I can launch the app but nothing is happening, the oscilloscope stayed black. no signal.
there is also one things i have to clarify with you. if i plug the probe to the pin on the right side of the front panel, am is supposed to see a square signal for test?

Thanks for your help. I wish this product is working. there is no LED showing that it get at least power from the USB cables.

Sincerely
Philippe

PhilippeGer Publish time 2017-10-20 09:50:05

Hi Amy, instead of erasing my questions showing that i cannot install your product. please respond to them and make that product work !

amy Publish time 2017-10-20 10:15:28

PhilippeGer replied at 2017-10-20 09:50
Hi Amy, instead of erasing my questions showing that i cannot install your product. please respond t ...

Dear sir,

Please first press down the H/P button, and update the driver again.


It is The 1KHz/2Vpp square waveform on the right side of the front panel. It is used to probe compensat and probe check.

PhilippeGer Publish time 2017-10-20 11:29:14

Hi this is not working. I have done it a dozen of times. i sent to you by email the proof of it.

Dont refer to your manual, i read it all two times.

let's continue to investigate seriously the solution. i only have 18 hours to prototype my stuff for my client using your oscilloscope
Thanks

PhilippeGer Publish time 2017-10-20 11:34:56

D:\AJETER\HAntek6022BL_drivertest.jpg

PhilippeGer Publish time 2017-10-20 14:39:09

Thanks a lot. you solved it. Great service. taking controle of my computer to help was awesome. Cool.
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