TonyT Publish time 2024-2-5 19:20:35

DSO2D15 - Resolution 4K Help

Recently Hantek service sent me a firmware update for DSO2D15, specifically version 3207, the problem I encountered is that now I can only perform measurements in 4K
Is there any solution?



TonyT Publish time 2024-2-22 03:34:40

Isn't there any answer?

rafaelholeva Publish time 2024-3-9 03:35:00

Give up my friend! hantek technical support is terrible, I had the misfortune of purchasing two hantek products Hantek DSO 2D15 and Hantek 6074BD, both purchased between 2023 and 2024, both stopped working after the update! I've already asked for help via email, on the forum and none of Hantek engineers helped. I've already searched the Forum and nothing, I've searched the website and nothing either, I've never seen a post-purchase support service anywhere in the world, as terrible as the Hantek support service. Anyway, if anyone is reading this post, I do not recommend purchasing Hantek products, if I get the correct technical support, and if my equipment works again, I will come back here and recant.

rcampiciano@aus Publish time 2024-3-24 06:23:55




Hello, I can send you version 3208 and 230327that work ok on my DSO2D15
vk2acr@aussiebb.com.au
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