Impossible to Install hantek6022BL

PhilippeGer

Dear sirs,
I just bought this product today, and i ran the setup.exe, plugged the USB cables. Nothing has been asked, so i went to the device manager to install the driver manually.
When i point out the right folder, Windows kept saying that no driver fits the unknown device.
I run Windows 10.
I can launch the app but nothing is happening, the oscilloscope stayed black. no signal.
there is also one things i have to clarify with you. if i plug the probe to the pin on the right side of the front panel, am is supposed to see a square signal for test?

Thanks for your help. I wish this product is working. there is no LED showing that it get at least power from the USB cables.

Sincerely
Philippe

PhilippeGer

Hi Amy, instead of erasing my questions showing that i cannot install your product. please respond to them and make that product work !

amy

PhilippeGer replied at 2017-10-20 09:50
Hi Amy, instead of erasing my questions showing that i cannot install your product. please respond t ...

Dear sir,

Please first press down the H/P button, and update the driver again.


It is The 1KHz/2Vpp square waveform on the right side of the front panel. It is used to probe compensat and probe check.

PhilippeGer

Hi this is not working. I have done it a dozen of times. i sent to you by email the proof of it.

Dont refer to your manual, i read it all two times.

let's continue to investigate seriously the solution. i only have 18 hours to prototype my stuff for my client using your oscilloscope
Thanks

PhilippeGer

D:\AJETER\HAntek6022BL_drivertest.jpg

PhilippeGer

Thanks a lot. you solved it. Great service. taking controle of my computer to help was awesome. Cool.