Buttons and knobs no respond on 2D10

wangshuang · 发表于 2021-12-24 15:17:56

Customer consultation

hello, my hantek DSO2D10 does not respond to physical buttons. I can change parameters with PC software, but not with physical knobs and buttons. I restart the factory settings device with pc console command. but it didn't help. all leds on knobs and buttons are on, and i hear beeping when pressing buttons, but no response from oscilloscope.
What should I do to fix the device?

Reply

Please try to reconnect the cable between the mainboard and the keyboard.

fic9043 · 发表于 2021-12-24 15:43:25

i try that. everything stayed the same. most confusing part is that i get "beep" sound from oscilloscope when I press buttons and knobs, but there is no action on oscilloscope

thomas-fish · 发表于 2021-12-27 01:03:53

Am facing same issue: no response from physical button - though did not try yet connect to PC and try to set back system (how does this work?)

The scope boots up and initializes hardware. After that it seems to load last settings and gets stucked directly. Pressing the physical button only creates a "beep" but nothing reacting on screen nor possible to switch off e.g. AWG.

Am not able to work with the DSO currently...

wangshuang · 发表于 2022-1-6 11:28:55

thomas-fish replied at 2021-12-27 01:03
Am facing same issue: no response from physical button - though did not try yet connect to PC and tr ...

Please email me, wangshuang@hantek.com

Spown_1 · 发表于 2022-1-6 23:24:58

I have the same problem with my DSO8202E. I can switch ON/OFF but the screen still frezen. I sent an email to support but no response . Any help? Thanks

Kjadr2 · 发表于 2022-1-8 11:12:07

I have a similar problem. I have a DSO2D10 which is less than 3 months old. After not using it for a few weeks, I turned it on and it boots up, but none of the buttons work. The "CH2 MENU" button and "RUN/STOP" buttons are green and the rest are off. All of the buttons will beep, but nothing happens. Channel 2, which is lit, will not show a signal when a probe is connected to it. HELP!!!

wangshuang · 发表于 2022-1-10 15:25:06

Kjadr2 replied at 2022-1-8 11:12
I have a similar problem. I have a DSO2D10 which is less than 3 months old. After not using it for a ...

Please perform "FrontPanelSelfTest"(In Utility), better to give a video.

Kjadr2 · 发表于 2022-1-30 04:36:40

wangshuang replied at 2022-1-10 15:25
Please perform "FrontPanelSelfTest"(In Utility), better to give a video.

Since none of the buttons work, I can't access the Utility menu. Here is a link to a video of what is happening: https://1drv.ms/v/s!AsOCDTRBcITBh_pH7dHzKm1QCypYVA

wangshuang · 发表于 2022-2-12 10:18:51

Kjadr2 replied at 2022-1-30 04:36
Since none of the buttons work, I can't access the Utility menu. Here is a link to a video of what ...

Please email me the serial number. wangshuang@hantek.com

sjoeaat1 · 发表于 2022-2-19 23:16:43

Since yesterday I have exactly the same problem with my DSO2D10.

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