FIRMWARE UPDATE DSO8202E

amy · Post time 2017-12-15 08:29:19

SWENNENHUIS replied at 2017-12-14 14:45
Hi Sir,

Seller factory tools company will not solve the problems ,and ask me to contact hantek engi ...

Sir, please give me the serial number of your scope to my email caiyijun@hantek.com

SWENNENHUIS · Post time 2017-12-18 14:46:35

Is tools factory store on Aliexpress a official dealer of hantek scopes !!

amy · Post time 2017-12-19 10:43:29

SWENNENHUIS replied at 2017-12-18 14:46
Is tools factory store on Aliexpress a official dealer of hantek scopes !!

I heard that the seller has contacted our staff.
Did he not deal with your problem？

SWENNENHUIS · Post time 2017-12-19 15:45:24

Hi,

COMMUNICATION IS VERY DIFFICULT with this company.

SWENNENHUIS · Post time 2017-12-19 15:49:51

is it possible to send the faulty scope directly to the factory for repair?

amy · Post time 2017-12-20 08:58:28

Edited by amy at 2017-12-20 09:02

SWENNENHUIS replied at 2017-12-19 15:49
is it possible to send the faulty scope directly to the factory for repair?

Of course, you can send it to us for repair.
But the freight from China to you will be more expensive.

Turbinelord · Post time 2018-4-10 21:06:51

I AM HAVING THE SAME PROBLEMS WITH MY 8202E. I THOUUGHT A FIRMWARE UPDATE WOULD FIX THE ISSUES, BUT LIKE YOU MY DSO SAYS THAT THE INSTALLED FIRMWARE IS MORE CURRENT THAN THAT FILE WHICH WAS DOWNLOADED. THE WEBSITE GIVES YOU FIRMWARE FILE 20160612 WHEN YOU DO THE DOWNLOAD. AS THE DSO READS THE FILE DATE AND PERFORMS A DATE VALIDATION ... SEEMS WEIRD / STRANGE THAT IT WOULD THINK ITS FIRMWARE IS MORE CURRENT THAN THE ONE FROM THE WEBSITE. THINK THAT THE OEM NEEDS TO RE-VERIFIY WEBSITE VERSION, BECAUSE HOW CAN DSO HAVE A MORE CURRENT VERSION?