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Contact Hantek support at Support@hantek.com, but don't expect any fast answers, I got my first reply after nearly 4 weeks and even that I replied with additional information of my problem the same day it has now gone nearly 2 weeks without any reply from Hantek.
(You might have to send a mail a week to get their attention it seems.)
I don't know but it seems they just have a single poor soul that does the support who gets tones of work or they just really doesn't care about their customers. One could wish they had a Q & A for these things in a locked thread but you have to search the whole forum to get an answer.
At least this forums exists which is a good thing.
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Post time 2023-10-27 21:15:52