DSO4102c stuck on boot

+61433565947 · Post time 2023-8-13 17:39:34

Hello, my DSO after long storage has gotten stuck on the boot logo. I am able to go to the recovery menu. Tried option 1 reboot same result. Option 2 recovery failed. Option 3 also failed using latest firmware on a fat32 USB 4gb. I checked and changed the internal battery still no fix. Thankyou

Papera · Post time 2023-8-19 08:03:49

HI, i have been the same problem.
Anyone can halp us?

+61433565947 · Post time 2023-8-19 11:15:07

hi Papera, I have heard anything yet.

+61433565947 · Post time 2023-8-19 11:16:04

If I find a solution I will let you know

Erfan · Post time 2023-8-19 19:33:08

Hello guys
I also have this problem
Please advice
Thank you

Papera · Post time 2023-10-27 11:52:26

Nothing yet.

Great-Scott · Post time 2023-10-27 21:15:52

Contact Hantek support at Support@hantek.com, but don't expect any fast answers, I got my first reply after nearly 4 weeks and even that I replied with additional information of my problem the same day it has now gone nearly 2 weeks without any reply from Hantek.
(You might have to send a mail a week to get their attention it seems.)
I don't know but it seems they just have a single poor soul that does the support who gets tones of work or they just really doesn't care about their customers. One could wish they had a Q & A for these things in a locked thread but you have to search the whole forum to get an answer.
At least this forums exists which is a good thing.

twoexem · Post time 2023-10-30 01:34:25

I have the same problem with my DSO5202P. Sent support an eMail but might have to hook it up to my PC via UART for a proper diagnosis.

Papera · Post time 2023-11-4 04:03:32

Well, after a lot of searching, I learned from a technician I found on yt that this defect is related to the BIOS recorded on the device. It must have burned.
I'll have to send it to him to record a new one and replace it.