DSO4204C frequently connect and disconnect with PC through USB port.

Pilgri · Post time 2022-12-20 05:30:52

Dear Sirs
When I try to connect my DSO4204C to PC with Windows 8 OS through USB port and, after, try to start DSO4000C software (ver. 1.0.0.2), software frecuently connecting and disconnecting to oscilloscope. Sometimes, connection is established for 30 seconds - 1 minute (not longer) and after connect is lost. Message "The device is not connected" present on screen.
What I doing not correct?
Thank you in advance, for your answers.

Jing · Post time 2022-12-20 15:18:06

Dear Sir,
Please download the driver for DS04000C in the link below to update the driver for your device in Device Manager.
https://www.eediscuss.com/forum. ... &extra=page%3D1

Pilgri · Post time 2022-12-20 16:47:24

Jing replied at 2022-12-20 15:18
Dear Sir,
Please download the driver for DS04000C in the link below to update the driver for you ...

Thanks a lot!

Pilgri · Post time 2023-6-21 17:41:03

Jing replied at 2022-12-20 15:18
Dear Sir,
Please download the driver for DS04000C in the link below to update the driver for you ...

Just for information: I tried to install new driver, without of success: this driver is not compatible with Windows 8, only for Windows 10.
The problem was resolved when I exchanged USB cable by new one, with more quality.
Any way, thank you for your support.