Electronic Engineer Discuss

Title: problem with USB & pc W10 [Print this page]

Author: Bernard Time: 2017-4-18 15:56
Title: problem with USB & pc W10
Hi guy !
I bought recently a DSO 5102P s
                     sw  version 3.40.0(160919.0)
                     hw version 1010xffff8108
                     serial number T 1G/136 013440
                     boot count 8
                     upgrade count 0
                     lcd.front.ts 3.1.0

I cannot connect the usb to my pc (os W10)  coulld you explain to me how to do ?.
Bests regards.

Author: amy Time: 2017-4-18 15:59
Sir, please register a username and login to download the driver on our official website: http://hantek.com/en/ProductDetail_3_26.html
And refer to this document to install the driver:
[attach]1457[/attach]

Author: buenos Time: 2017-4-20 04:57
your instructions only work on windows 7.
It used to be possible to install on windows 10 as well (in safe mode with driver signature enforcement disabled), but since today's latest windows update even that does nto work anymore, as windows disables the driver after restart.
Hantek, you must register the driver with Microsoft, and pay the $400 fee that it costs to do that.

None of your products work anymore on new computers (that come with latest windows10 pre-installed). How can you sell products that don't work?

Author: amy Time: 2017-4-20 08:42
The drivers of our all products support win10.
Please download teh latest driver from our website: http://hantek.com/en/index.html
Or on the forum: http://eediscuss.com/forum.php?m ... highlight=windows10
If you still can't install the driver, please replace a windows10 computer to try.

Author: buenos Time: 2017-4-21 05:04
I cannot replace my windows10 computer.
I just tried the drivers from your link. It says windows cannot verify the signature of the driver. That is because it is not signed with microsoft.
As I have mentioned, your drivers used to work with windows 10 until now. Our IT manaer told me that Microsoft is pushing new updates that eliminated the driver loophole that you have been using. Any newly installed windows or fully updated windows cannot take your drivers anymore.
The driver has to be digitally signed by microsoft. I know its not fair that microsoft is imposing new rules on you, but it is also not fair with us customers that we have to buy a second laptop just to use your product.
By the way, Microsoft can any time remove the possibility of using them on even windows7 with a windows update. You have to get the driver signed.

Author: buenos Time: 2017-4-21 08:53
Here is the proof of what I said:
https://msdn.microsoft.com/en-us ... ws-vista-and-later-

Last Updated: 4/20/2017
Starting with new installations of Windows 10, version 1607, Windows will not load any new kernel mode drivers which are not signed by the Dev Portal.
To get your driver signed, follow these steps:
Get an EV Code Signing Certificate. All drivers submitted to the portal must be signed by an EV certificate.
Submit your new driver to the Windows Hardware Developer Center Dashboard portal.

Author: amy Time: 2017-4-21 16:48
Edited by amy at 2017-4-25 15:12

Sir, we will test and reply you later. Please wait for a while.

Author: amy Time: 2017-4-25 15:11
Sir, please give me the version of your computer system,1607 or 1703? As the following picture.
[attach]1467[/attach]

Author: betoyamamoto Time: 2017-5-1 04:30
i have a similar problem, i have a hantek 6074BE, and last week i coudl connect it to the pc, but now the pc doesnt recognizes the device, and it cant find the driver from the cd in computer management in device manager > other devices > shows only Unknown device and if still i try to update the driver it says "Windows could not find driver software for your device"

I have the WINDOWS 10 Version 1607 OS build 14393.1066

Author: buenos Time: 2017-5-6 02:04
Hi, Attached is my windows PC information.

Author: buenos Time: 2017-5-27 05:47
Hi,
Any update?
Are you working on the Microsoft signature program yet?
Can we download the signed driver yet?

Author: amy Time: 2017-5-31 16:40
Sir, sorry to reply you so late. We have test all of our drivers, they can work on win10.
Please view the video: http://www.iqiyi.com/w_19ru5cg25d.html
And because many customers ask such questions, we are buying a new driver signature.
Please wait for several days.

Author: buenos Time: 2017-6-1 04:40
Any update? Did you create a signed driver?

Author: amy Time: 2017-6-14 14:32
Edited by amy at 2017-6-19 09:05

buenos replied at 2017-6-1 04:40
Any update? Did you create a signed driver?

Please use the following driver to update.
[attach]1554[/attach]

And please give me feedback on the installation result.

Author: amy Time: 2017-6-14 14:33
Edited by amy at 2017-6-21 13:43

betoyamamoto replied at 2017-5-1 04:30
i have a similar problem, i have a hantek 6074BE, and last week i coudl connect it to the pc, but no ...

Please use the following driver to update.
[attach]1558[/attach]

And please give me feedback on the installation result.

Author: buenos Time: 2017-7-4 07:19
Hi,
Trying to install it, but got an error:
"windows found drivers for your device but encountered an error while attempting to install them. Hahntek 6000B".
My device is a 6254BD.
I was browsing to the unzipped folder.

Author: amy Time: 2017-7-4 15:15
Sir, please give us a description of your installation process to study.

Author: buenos Time: 2017-7-8 04:32
I plugged in, went to device manager, found the device, uninstall driver. Then install driver, browse to folder (of new files you posted here), install. It asked whether I really trust it or something. then it gave the error message that "windows found drivers for your device but encountered an error while attempting to install them. Hahntek 6000B". It didnt give any details what problem it encountered.
When you install it, does it go through?
Try it on windows 10 pro x64, english, OS build 15063.413

Author: cbtech Time: 2017-7-10 05:11
I have a similar problem with my Hantek 4032L, serial # 290000119.

I have reinstalled the downloaded driver from your web page (dated 3/4/16) to no avail.
I am attaching Device Manager error message and my win10 info.

any ideas?

cb

Author: amy Time: 2017-7-11 16:49

cbtech replied at 2017-7-10 05:11
I have a similar problem with my Hantek 4032L, serial # 290000119.

I have reinstalled the downloade ...

Sir, please download the driver for hantek4032L in this link and update:
http://eediscuss.com/forum.php?m ... tid=9012&extra=

Author: amy Time: 2017-7-13 10:40

buenos replied at 2017-7-8 04:32
I plugged in, went to device manager, found the device, uninstall driver. Then install driver, brows ...

Sir, please use the attachment to update the driver.

[attach]1637[/attach]

And please give me feedback on the installation result.

Author: buenos Time: 2017-8-2 06:25

amy replied at 2017-7-13 10:40
Sir, please use the attachment to update the driver.

Hi, This one works.
File you uploaded on 2017-7-13 10:40:26

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