|
Edited by QMESAR at 2021-7-14 22:58
Dear Amy.
Thank you very much for your message,
We have new problemn with this scope ,one of our engineers was working with it at a customer location in another city and he was working seriouly
the scope was connceted to the USB for around 4Hours when it stopped to work ,
(1)Pluging the scope into a the PC always result in that windows does not recognise the scope (note it was working alwways on this PC so drivers are good) .Also no Red Led coming ON
as you see here
I then installed the drivers new on another PC and that still shows unknown device
The Engineer told me that the scope was not hot but had normal temperature as it was working for 4 hours (connected tp USB)
I opend the scope and I do not see any burned componets , as shown on the pictures
I also tried to connect with the FPGA update tool to connect to the scope the tools reports " No device was found".
It looks to me one of the following
1 - USB chip broken
2 - FPGA is broken
3 Power supply 3.3V is broken
is there away you can help me solve the problem as to send the scope to the factory for repairs cost more that another scope and secondly take a long time
Thank you so much
|
This post contains more resources
You have to Login for download or view attachment(s). No Account? Register
x
|