amy Publish time 2021-8-2 16:33:16

DSO7304B and HDG2102B


Customer Consultation

Hi There,

I purchase Both Device in year 2017 At China. I have some problem recently with my DSO7304B 4Channel Oscilloscope(DSO7004 Series)Serial No. T 2G/074000126 1.       Problem Is CH1suddenly does not function, when I go auto Set Shows CH1 500VandCannot function Normally.Other Channels worksnormal2.       Self-Calibration fail on Step4and displays errorSelf Calibration Failed error0x.8003.       Is there an any Firmware update this device                                                                                                               Problem with HDG2102BSerial No:DDS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATOR1.       Self-TestRTC Clock Fails( Year Cannot Be set It, displays 2,000)It seems to me software Problem.2.       Self-Calibration Fails3.      Is there an any Firmware update for this device Can you advise me How I can solve this problems.

amy Publish time 2021-8-5 16:16:51

For HDG2108B, please give me the software version to study.

amy Publish time 2021-8-2 16:41:47


Reply

About DSO7304B, this product has been discontinued, please give me a clear picture of the components in the shield on the motherboard.
And set the oscilloscope probe to ×1, and check whether CH1 or CH2 has an offset in all volt/div. If yes, please upload a picture to study.


About HDG2102B, please replace the button battery on the mainboard to try.
The battery can be CR2025 or CR2032.

Joedoyan Publish time 2021-8-2 19:48:32

Edited by Joedoyan at 2021-8-2 19:52

Hi amy.,HDG2102BSerial No:DDS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATORI Changed Battery allreadybut problem as I mentioned Photo attached For your perrusalsI attched also Photos as you required
















Thank You




Joedoyan Publish time 2021-8-4 17:50:57

Hi Amy I attached Filesis there any updates for me.

Thanks

amy Publish time 2021-8-5 15:56:45

For DSO7304B, can't channel 1 get any signal?
Set the oscilloscope probe to ×1, do not connect any test leads to CH1, and check whetherthere is the offset in all volt/div on CH1.
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